How can we help?
Browse common questions or reach the team directly. We're here for boaters and marina operators alike.
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Real people who know marinas — not a ticket black hole.
Onboarding help
Get practical help with marina setup, berth mapping and publishing readiness.
Ask for onboarding helpHow do I book a berth?
Search for a marina, choose your dates, pick an available berth on the interactive map, then confirm your details and pay securely. You'll receive a confirmation with your booking reference instantly.
How do marinas get paid?
Marina owners connect a Stripe account. When a boater pays, funds are transferred directly to the marina minus Berth Manager's small platform fee. Payouts follow your Stripe schedule.
Can I cancel a booking?
Cancellation terms are set by each marina. Open your booking from My Bookings to see the policy, or contact the marina directly.
How do I list my marina?
Create a marina account, then use the guided wizard to add details, map and approve at least one berth, set pricing and publish when the readiness checks pass.
Still have questions?
Our team is happy to help you get the most out of Berth Manager.